Terms & Conditions
Welcome to TamaamVisa.com (“we”, “us”, “our”, or “TamaamVisa”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services (“Services”). By accessing or using TamaamVisa.com, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Eligibility
Our Services are intended for residents of the United Arab Emirates (UAE). Users under 18 years of age may only use our Services with the involvement and consent of a parent or legal guardian.
2. Services Provided
TamaamVisa offers:
Visa application assistance and documentation support
Visa appointment tracking and scheduling tools
Subscription-based access to premium features, including consolidated appointment dashboards
Customer support and consultancy for visa-related matters
While we provide expert guidance and technology to facilitate visa processing, final approval of any visa is at the sole discretion of the relevant government authority.
3. User Responsibilities
By using our Services, you agree to:
Provide accurate, current, and complete information as required
Not use the website for any unlawful or unauthorized purpose
Maintain the confidentiality of your account and password
Notify us immediately if you suspect any unauthorized use of your account
You are responsible for all activity under your account.
4. Portal Pricing Agreement
4.1. Service Pricing
Prices for all services, subscriptions, and premium features are clearly displayed on our portal before you make a purchase or subscribe.
All fees are quoted in [AED/UAE Dirhams], inclusive of any applicable taxes or VAT as per UAE law.
4.2. Price Updates
We reserve the right to update our pricing at any time. Any changes to pricing will be clearly communicated on our website and, for subscriptions, will take effect after 30 days’ notice.
Continued use or renewal of a service after a price update constitutes acceptance of the new price.
4.3. Transparency and Compliance
All pricing complies with UAE consumer protection and e-commerce laws. For any questions or clarifications about pricing, please contact our support team before making a purchase.
5. Fees, Payments, and Refund Policy
5.1. Fees and Payments
Certain features of our Services may require payment or a subscription. By subscribing or purchasing, you agree to pay all applicable fees as specified at the time of order.
All payments are processed securely. You are responsible for maintaining valid payment information in your account.
5.2. Refund Policy
Service Fees:** All service fees paid for visa application assistance, documentation support, or consultancy are non-refundable once the application process has commenced. If you cancel a service before processing begins, you may be eligible for a full or partial refund, subject to review.
Subscription Fees:** Subscription payments are billed monthly and are non-refundable once access has been granted. If you experience technical issues due to our system, contact us within 7 days for review.
Government Fees:** Any fees paid to embassies, consulates, or government authorities are non-refundable and outside our control.
Requesting a Refund:** To request a refund, email [visa@tamaamvisa.com] with your order details and a description of your issue. Refunds are processed in compliance with UAE consumer protection laws, and the time taken for the refund to appear in your account will depend on your bank’s policy.
Exceptions:** We reserve the right to decline refund requests that do not comply with the above or are deemed fraudulent.
6. Subscription Agreement
6.1. Subscription Services
Subscriptions grant you access to exclusive features such as consolidated visa appointment tracking, priority support, and other tools as described on our website.
6.2. Billing and Renewal
By subscribing, you authorize us to charge your payment method for the monthly subscription fee at the beginning of each billing cycle.
Your subscription will automatically renew each month unless you cancel it before your next billing date.
You may manage or cancel your subscription through your account dashboard or by contacting support.
6.3. Payment Failure and Automatic Cancellation
If we are unable to process your monthly subscription payment due to payment failure (e.g., insufficient funds, expired card, or any other reason), your subscription will be automatically cancelled.
Following cancellation, you will lose access to all premium features at the end of your current billing period unless payment is successfully completed.
You may reactivate your subscription at any time by updating your payment information and making a successful payment.
6.4. Cancellation by User
You may cancel your subscription at any time. Upon cancellation, premium access remains until the end of your current billing period.
No refunds are issued for partial periods unless required by UAE law.
6.5. Fair Use and Prohibited Conduct
Subscriptions are for personal or authorized business use only. Sharing access outside your organization or abuse (such as automated scraping) may result in suspension or termination without refund.
6.6. Compliance with UAE Law
All subscriptions are subject to applicable UAE laws and regulations, including consumer protection and e-commerce laws.
7. Intellectual Property
All content on TamaamVisa.com—including text, graphics, logos, icons, images, software, and trademarks—is the exclusive property of TamaamVisa or its licensors and is protected by UAE and international intellectual property laws. You may not use, reproduce, or distribute any content without our explicit written permission.
8. Privacy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with UAE data protection laws.
9. Limitation of Liability
TamaamVisa strives to provide accurate and up-to-date information. However, we do not guarantee the completeness, accuracy, or timeliness of information, and we are not liable for any loss or damage arising from reliance on the content provided.
We are not responsible for any decisions made by government or consular authorities regarding your visa application, nor for delays or losses resulting from external events outside our control.
To the fullest extent permitted by UAE law, TamaamVisa and its affiliates will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Services.
10. Third-Party Links
Our website may contain links to third-party websites (such as VFS, BLS, or consulate portals). We have no control over these sites and are not responsible for their content, privacy policies, or practices.
11. Termination
We reserve the right to suspend or terminate your access to our Services at any time, without notice, if you violate these Terms or engage in unlawful activity.
12. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from or relating to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of the UAE.
13. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after any changes means you accept the revised Terms.
14. Contact
If you have any questions or concerns about these Terms, our Refund Policy, Subscription Agreement, or Pricing, please contact us or our Data Privacy Officer:
TamaamVisa.com
Data Privacy Officer
Email: visa@tamaamvisa.com
Attn: Data Privacy Officer
Address: Dubai, United Arab Emirates
